Terms of Service

1. Acceptance of Terms

By accessing or using MyPG World ("the Service"), including mypgworld.com (the "Website") and app.mypgworld.com (the "App"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

MyPG World is operated by Ekaiva Labs LLP. For support, contact support@mypgworld.com. Our office is at Jaypee Greens Wish Town, Sec 134, Noida, Uttar Pradesh — 201301.

If you list a PG or create an account on behalf of a business, you confirm you are authorised to bind that business to these Terms.

2. What MyPG World is (and is not)

MyPG World is a technology platform. Depending on the product you use:

• Website: search and discover PG listings; owners can submit listings for verification, manage listing details, receive enquiry leads, and view basic analytics.
• App: property operations tools such as tenant/staff workflows, payments tracking, notices, and related management features (subject to your plan).
• MyPG World is not the landlord, property manager, or broker for listings unless we expressly say otherwise in writing. Any stay, rent, deposit, or tenancy agreement is solely between the seeker and the owner (or their authorised representative).
• We do not guarantee that a listing will be approved, that seekers will enquire, or that any enquiry will result in a booking.

3. Intermediary status & Safe Harbour (IT Act, 2000)

For Website classifieds listings and user-generated content, Ekaiva Labs LLP (operating MyPG World) acts as an intermediary within the meaning of the Information Technology Act, 2000.

• We provide a platform for owners to publish listings and for seekers to discover and contact them. We do not initiate the transmission of listing content as the owner of that content, nor do we select or modify listing content except as needed for formatting, safety review, or removal under these Terms.
• Subject to Section 79 of the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as applicable), we claim Safe Harbour / intermediary immunity for third-party information made available on the Service when we observe due diligence, including accessible Report Abuse tools, content policies prohibiting illegal or deceptive uploads, and processes to remove or disable access to unlawful content upon obtaining actual knowledge or receiving a lawful notice.
• If you believe a listing or upload is illegal, deceptive, or infringing, use Report Abuse on the listing page or email support@mypgworld.com. We will investigate and take appropriate action, which may include suspension or permanent removal of the listing.
• Takedown timeline: after we obtain actual knowledge or verify a valid notice that listing content is illegal, deceptive, or otherwise unlawful, we aim to remove or disable access to that content within 36 hours (or sooner where law requires). Verification may include reviewing the listing, contacting the reporter, and assessing the complaint. False or unsubstantiated reports may be dismissed with a record of the decision.
• Safe Harbour does not apply to our own content, paid advertising we control, or situations where we fail to act after receiving actual knowledge of unlawful material as required by law.

4. Accounts and eligibility

• You must provide accurate information and keep it up to date.
• Website accounts use email one-time passwords (OTP) and, where offered, Google sign-in. Keep OTP codes confidential.
• You are responsible for activity under your account.
• We may suspend or terminate accounts that are abusive, fraudulent, or in breach of these Terms.
• The Service is intended for users who can form a binding contract under Indian law. It is not directed at children under 16.

5. Terms for PG owners (listings & leads)

If you submit or manage a PG listing on the Website, you agree that:

• You are the owner or an authorised representative of the property and have the right to advertise it.
• Listing information (including rent, beds, gender type, address/map pin, photos, and amenities) is accurate and not misleading.
• Photos and text you upload do not infringe others’ rights and do not contain unlawful or offensive content.
• You must not upload or publish deceptive content of any kind — including false property details, staged or stolen photos presented as the listed property, fake availability, misleading rent or amenities, fabricated reviews, or any material intended to deceive seekers or MyPG World.
• You provide a valid contact phone number so serious seekers can reach you after an enquiry.
• New listings and material edits may require our verification. Until verified (or after a material edit that removes verification), the listing may not appear in public search.
• We may approve, reject, delist, or require changes to any listing that appears inaccurate, deceptive, unsafe, spammy, or unlawful. Rejection may include a reason visible to you.
• When a seeker enquires, their name, phone, and message are shared with you in the Lead inbox so you can respond. You must use that data only to respond about the enquiry and not for unrelated marketing or resale.
• Your full phone number is shown to a seeker only after they sign in and submit an enquiry; public pages show a masked number.
• You remain responsible for all communications, visits, deposits, agreements, and disputes with seekers.
• Removing a listing or erasing your account will take the listing off the public Website according to our Privacy Policy processes; it does not cancel any private agreement you already made with a seeker.
• When you remove a live listing or delete a pending/rejected listing request from My listings, you must confirm that you understand the consequences (including that the action cannot be undone). A live listing is removed from public search immediately; lead and enquiry records may be retained for abuse prevention and audit as described in the Privacy Policy. Deleting a listing request permanently removes that submission. App-managed tenant or payment records are not deleted by removing a Website listing alone — contact support@mypgworld.com if you need help with app data.

6. Terms for PG seekers

• Treat listing information as advertising by the owner. Verify suitability, safety, pricing, and terms directly with the owner before paying or moving in.
• Enquiring unlocks the owner’s contact number for that property and shares your name, phone, and message with the owner. Provide accurate contact details.
• Do not misuse enquiry, call, or WhatsApp features to harass owners or scrape contact numbers.
• Reviews must be honest and based on your experience. Do not post defamatory, fake, or abusive reviews.
• MyPG World is not a party to any rent or stay agreement you make with an owner.

7. Acceptable use

You agree not to:

• Break any applicable law or third-party rights.
• Submit false listings, fake reviews, or impersonate others.
• Upload, post, or distribute deceptive content — including misleading listing information, fraudulent photos, fake credentials, or any content designed to mislead users about a property, identity, or offer.
• Attempt to bypass phone masking, rate limits, verification, authentication, or cookie/consent controls.
• Scrape, harvest, or bulk-export personal data or listing contact details.
• Interfere with the Service, introduce malware, or attack our systems.
• Use the Service to send spam or unsolicited marketing unrelated to a genuine housing enquiry.

8. Fees and payments

• Standard MyPG World services are free of cost for all ordinary purposes (browsing, listing, enquiries, and core lead tools). See our Pricing page for the current statement.
• For advanced features or custom requirements, contact support@mypgworld.com.
• Any rent, deposit, or brokerage between seekers and owners is arranged offline and is outside MyPG World’s billing unless we explicitly process it for you under a separate written arrangement.

9. Intellectual property and listing content

The MyPG World name, logos, software, and site design are owned by us or our licensors. You receive a limited, non-exclusive right to use the Service as intended.

You retain rights in photos and text you upload, and you grant MyPG World a worldwide, non-exclusive licence to host, display, reproduce, and distribute that content as needed to operate and promote the Service (including showing your listing on the Website, via CDNs that distribute public media, and in related marketing of the platform). You can remove listings or erase your account subject to the Privacy Policy; copies may persist in backups or soft-deleted object storage for a limited period (see Privacy Policy retention).

10. Privacy & data protection standards

How we collect and use personal data — including owner phone masking, enquiry unlock, verification access by staff, consent-gated analytics, cookies (closing the banner X rejects non-essential cookies), data export, and account erasure — is described in our Privacy Policy, which forms part of these Terms. By creating an account or submitting a listing, you acknowledge that processing.

We strive to maintain high standards of data security. Our data protection practices are designed in alignment with the core principles of the Indian Digital Personal Data Protection Act (DPDPA) 2023 and CERT-In security guidelines, alongside global privacy frameworks like GDPR. While we use these frameworks as our guiding standard, this does not constitute a contractual guarantee of absolute legal compliance with every jurisdictional provision.

In short (details in the Privacy Policy): account erasure anonymises your live identity when you confirm DELETE; soft-deleted listing media is permanently purged within about 30 days; secure system audit logs are retained about 180 days.

11. Service availability and changes

• We aim for reliable availability but do not guarantee uninterrupted or error-free service.
• We may change, suspend, or discontinue features (including listing formats, verification rules, or lead tools) with reasonable notice where practicable.
• Scheduled maintenance may temporarily limit access.

12. Disclaimers

Listings and owner/seeker communications are provided by users. To the fullest extent permitted by law, MyPG World disclaims responsibility for the accuracy of user content, the condition or legality of any property, the conduct of users, or the outcome of any enquiry or stay. Use the Service at your own judgment.

13. Limitation of liability

To the fullest extent permitted by law, MyPG World shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising from your use of the Service or from interactions between seekers and owners. Our aggregate liability for claims relating to the Website listing/lead features shall not exceed the greater of (a) the fees you paid us for those features in the three months before the claim, or (b) INR 5,000, except where liability cannot be limited under applicable law.

14. Suspension and termination

• You may stop using the Service at any time. Website accounts may be erased from Account → Privacy & data as described in the Privacy Policy (immediate anonymisation in live systems; residual media soft-delete and audit logs age out under that Policy).
• We may suspend or terminate access, remove listings, or restrict features if you breach these Terms, create risk or legal exposure for us or others, or if required by law.
• Provisions that by nature should survive (including intellectual property, disclaimers, liability limits, and governing law) survive termination.

15. Governing law and disputes

These Terms are governed by the laws of India. Courts in Noida, India have exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory consumer protections that cannot be waived.

16. Changes to Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Where we record a terms version at signup for re-consent, that version is bumped when material Terms changes ship. Material changes may be highlighted on the site or communicated by email where appropriate. Continued use after an update constitutes acceptance of the revised Terms.

17. Contact

For product or listing support, email support@mypgworld.com. For data-protection grievances, email grievance@mypgworld.com.